Dental pain, swelling, a cracked tooth, or a restoration that suddenly comes loose can turn an ordinary day upside down. If you are in Newbury or the Glencoe corridor and need guidance during our published office hours, Newbury Dental Care is here to listen, triage your concern, and outline next steps with Dr. Martin Woo.
We do not promise same-day appointments for every call — availability depends on the schedule, staffing, and how urgent your symptoms sound. What we can do is take your call seriously, ask focused questions, and help you decide whether to come in, monitor briefly, or seek hospital care when that is safer.
Call (519) 693-4525 during office hours, or use our contact form to leave a message. For background reading on urgent dental situations, see our post on situations that often need prompt dental attention.
Situations that usually need prompt dental attention
Not every ache is an emergency, and not every chip can wait weeks. In general, contact the office sooner rather than later when you notice:
- Toothache that keeps you from sleeping, eating, or concentrating
- Facial or gum swelling, especially if it is spreading or you feel feverish
- A permanent tooth that has been knocked out or pushed out of place
- A tooth cracked, broken, or sharp enough to cut your tongue or cheek
- A filling, crown, or bridge that has come off and left a sensitive stump
- Bleeding from the mouth that does not slow with gentle pressure
- Pain after a recent extraction, implant visit, or other dental procedure that worries you
These are common reasons people seek an emergency dentist in Newbury, Ontario. An exam and X-rays (when appropriate) tell us what is actually going on — online lists cannot diagnose your mouth.
When the hospital is the safer first stop
Some problems are medical emergencies first and dental problems second. Go to the nearest hospital emergency department (or call emergency services) if you have:
- Trouble breathing or swallowing
- Uncontrolled bleeding from the mouth or face
- A serious facial injury, suspected broken jaw, or loss of consciousness
- Rapidly worsening swelling that affects your airway or eye opening
- Signs of a severe allergic reaction after medication
A dental office is not a substitute for hospital care in those situations. Once you are medically stable, dental follow-up at Newbury Dental Care can address the tooth or soft-tissue side of the problem during our hours.
How we triage calls during published hours
When you call (519) 693-4525, our team asks about pain level, swelling, trauma, fever, and when symptoms started. That conversation helps us decide how quickly you should be seen and whether any temporary steps at home make sense until you arrive. We treat both existing and new patients for urgent concerns when the schedule allows — we simply cannot guarantee a slot for every request.
Our published office hours (state honestly — we are not a 24/7 clinic):
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 12:00 PM – 8:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 2:00 PM
- Saturday: 9:00 AM – 2:00 PM
- Sunday: CLOSED
If you call when we are closed, leave a clear message with your name, phone number, and a short description of the problem. We return calls when the office reopens. If symptoms are severe — breathing or swallowing difficulty, uncontrolled bleeding, or serious facial injury — do not wait for a callback; go to the hospital.
Practical first-aid notes while you arrange care
The notes below are educational only. They are not medical advice and do not replace an in-person assessment. If you are unsure, call us or seek urgent medical care.
Toothache
Rinse gently with warm water. Floss carefully in case food is trapped. Avoid placing aspirin or other pain tablets directly on the gum — that can burn tissue. Over-the-counter pain relief that is suitable for you may help briefly; follow the label and your physician’s guidance. Cold packs on the cheek (wrapped, short intervals) can ease throbbing for some people. Persistent or worsening pain still needs a dental exam.
Swelling
Facial or gum swelling can signal infection. Keep your head elevated when resting. Do not try to lance or drain anything at home. If swelling spreads quickly, you develop fever, or breathing/swallowing becomes hard, go to the hospital. Otherwise call the office during hours so we can triage.
Knocked-out permanent tooth
Time matters. Pick up the tooth by the crown (the chewing part), not the root. If dirty, rinse briefly with milk or saline — do not scrub. If you can, place it back in the socket and hold it gently; if not, keep it in milk or in your cheek (if safe) and get to dental care as soon as possible during our hours. Baby teeth are handled differently — call for guidance rather than forcing a primary tooth back in.
Broken tooth, lost filling, or loose crown
Save any fragments or the crown in a clean container. Rinse your mouth gently. If a sharp edge irritates your tongue, dental wax (from a pharmacy) can cover it temporarily. Avoid sticky or hard foods on that side. A lost filling or crown often leaves sensitive dentin — earlier care is usually more comfortable than waiting. Related reading: what a dental crown is.
What an urgent visit may include
After we review your history and examine the area, care might involve relieving an infection pathway, smoothing a sharp break, placing a temporary restoration, adjusting a bite, prescribing medication when appropriate, or planning definitive treatment such as a crown, root canal therapy, or extraction. Comfort options — including dental sedation when suitable — can be discussed for longer or anxiety-provoking visits. Browse our services overview for related care, and meet the team on our Our Team page.
If trauma left a tooth unrestorable, we can later discuss replacement options such as dental implants in Newbury or, when many teeth need coordinated repair, a larger treatment plan. Those are planning conversations after the urgent problem is controlled — not same-day promises.
Serving Newbury and the Glencoe corridor
Newbury Dental Care is located at 1794 Concession Drive in Newbury, Ontario. We regularly see patients from Newbury, Glencoe, and nearby communities along the Glencoe corridor (roughly a 25 km radius) who want dental care close to home in southwestern Ontario, Canada. We do not advertise U.S. service areas.
Call Newbury Dental Care for urgent guidance
If you are dealing with dental pain, trauma, or a sudden problem with a restoration, reach out during our published hours. We will help you sort hospital versus office care and book the soonest suitable opening we can offer.
Newbury Dental Care · 1794 Concession Drive, Newbury, ON N0L 1Z0 · (519) 693-4525 · newburydentalcare@gmail.com · Contact us
Frequently asked questions
Do you provide emergency dentist care in Newbury?
Yes. During published office hours we triage urgent dental concerns for Newbury and Glencoe-corridor patients and see you as soon as the schedule allows. We do not guarantee same-day openings for every call.
Are you open 24 hours for dental emergencies?
No. Our hours are Monday–Tuesday 9 AM–5 PM, Wednesday 12 PM–8 PM, Thursday 9 AM–5 PM, Friday–Saturday 9 AM–2 PM, and Sunday closed. After hours, leave a message or go to the hospital for breathing, swallowing, uncontrolled bleeding, or serious facial injury.
Should I go to the ER or call the dental office first?
Call the dental office for tooth pain, a chipped tooth, a lost filling or crown, or mild-to-moderate swelling during our hours. Choose the hospital first when breathing or swallowing is difficult, bleeding will not stop, or facial trauma is severe.
I am a new patient with sudden tooth pain — can I still call?
Yes. Tell us you are new to the practice when you call (519) 693-4525. We will gather history, triage urgency, and explain what openings exist. Bring any medication list and prior dental records if you have them.
What should I do if a permanent tooth is knocked out?
Handle it by the crown, rinse gently if dirty, try to reseat it or store it in milk, and seek dental care quickly during office hours. If you cannot reach us and other injuries are serious, the hospital can stabilize you first.